Kekayon Journeys
Kekayon Journeys - with the legal name: PT. Travelhood Group Wisata - (hereafter referred to as ‘we’, ‘our’ and ‘us’) and the Customer / Advisor / Agent / Operator (hereafter referred to as ‘Client’, ‘you’ and ‘your’) agree that the terms and conditions for the services provided by us to you shall be governed by the Booking Conditions detailed below. All services sold by Kekayon Journeys are subject to these general terms and conditions unless otherwise agreed for a specific booking at quotation/booking time by email in which case special conditions will override the general conditions.
Legal
Kekayon Journeys, operating under the legal name PT. Travelhood Group Wisata, is a legally registered travel company in Indonesia with the following credentials:
- Ministry of Law and Human Rights, of Republic Indonesia – Deed (AKTA): AHU.0033541.AH.01.02. Tahun 2024
- Indonesian Investment Coordinating Board (BKPM) – Business Identification Number (NIB): 912.0303.452.897
- Directorate General of Taxes, Ministry of Finance of Republic Indonesia – Tax ID (NPWP): 76.331.397.0-542.000
Validity
All prices quoted to you are on a Net basis and in Client currency (USD, EUR, GBP, or other currency) and are valid according to the date specified on quotations and invoices issued.
Prices may be subject to change only under exceptional circumstances due to sudden and substantial market, tax or currency fluctuations.
The validity of offers/quotations is for a maximum of 10 days, unless mentioned otherwise. Some hotel tariffs and airfares quoted may be special offers with a shorter time frame of for ex 24/48 hrs or as available in order to be able to offer the best possible rates.
Payment & Credit
Unless otherwise agreed, final payment is due as per invoice latest 30 days prior to arrival. If booked less than 30 days from arrival, full payment needs to be made upon receipt of the invoice. We request payment to be made as per invoice due date.
Payments can be made by:
- Bank Transfer to our bank account mentioned in the invoice. Bank charges should be covered by the agent at the origin.
- Credit Card via our payment gateway. If you select this option, we will send you a secure link for payment (Visa, MasterCard, AMEX).
Deposits
Immediate 20 % deposit is required after services are confirmed to secure reservations for services such as flights, hotels, boat as well as for certain peak travel periods. The need for deposits and the amount and conditions applying to them (refundable, non-refundable) will be mentioned by our sales consultant on a case-by-case basis at the time of travel planning and quoting.
Cancellation
Cancellation terms must be made in writing by email and be received in time (please keep in mind weekends, public holidays, and different time zones on both ends).
Remaining Covid Conditions
The pandemic has ended and while some infections still happen, there are no travel restrictions in place anymore. Therefore, our Terms and Conditions do not have any Covid-related flexibility as suppliers and service providers everywhere have reverted back to normal regulations, which mean less/no flexibility in that regard. If a client cancels a trip due to their own, a family member or a member of the travel party’s infection, this does NOT represent a force majeure or ground for waiving of cancellation fees (if they apply). Regular cancellation fees will apply and therefore it is strongly recommended to any traveller today to purchase a travel insurance that covers cancellation and travel disruptions. Please note, that a standard medical insurance does not cover travel arrangements/disruptions.
Regular Cancellation Terms
The charges below apply unless different/special terms have been mentioned at quotation/booking time through email.
Charges for partial/total cancellations:
FIT Bookings (Up to 8 persons)
31 days and more before arrival: No cancellation fee
Between 30 and 22 days before arrival: 20% of total tour cost
Between 21 and 15 days before arrival: 30% of total tour cost
Between 14 and 8 days before arrival: 50% of total tour cost
Between 7 days and 48 hours before arrival: 75% of total tour cost
Less than 48 hours or no-show 100% of total tour cost
Groups Bookings (From 9 persons)
Up to 60 days before arrival date – no cancellation fee
Between 59 and 30 days before arrival: 20% of total tour cost
Between 30 and 22 days before arrival: 30% of total tour cost
Between 22 days and 15 days before arrival: 50% of total tour cost
Between 7 days and 48 hours before arrival: 75% of total tour cost
Less than 48 hours or no-show 85% of total tour cost
Insurance
We strongly recommend that clients arrange for comprehensive travel insurance covering all the activities you are planning on your trip as well as cancellation/postponement/disruption clauses and good medical coverage including evacuation flights in order to be protected against most eventualities.
Please note that many credit card companies have a travel insurance component activated if you pay your trip with the credit card; please inquire with your credit card issuer.
Itinerary Changes
Changes may be needed to be made for different reasons during a trip. We will make every effort to assist clients who wish to make changes to their itinerary after departure, and we will advise of costing differences and collect payment on the spot. We also reserve the right to modify or change the Itinerary in the best interests and the safety of the group, and will inform client/agent if these changes are unavoidable. Transparency / actual costs will be shared to the Client should there be any itinerary change.
Refunds
All refunds are subject to the refund policies of each hotel, airline, and other vendors, some of which have special cancellation policies where funds paid are non-refundable. Our sales consultant will state when payments/deposits are non-refundable and when deadlines are about to be reached.
Force Majeure
Force majeure are unusual and unforeseeable circumstances beyond our control or the control of our suppliers, and which we could not avoid even with all due care; including, but not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, outages or power failures, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers.
In the event of a cancellation or significant alteration to the trip, Kekayon Journeys may:
- offer the traveller(s) alternative travel arrangements or products of comparable standard as may be possible and adequate in the circumstances; or
- if alternative travel arrangements or products are not offered, make a proportional refund of monies paid by the traveller (less any sums we are not able to recover from the supplier), or
- credit the proportional monies paid by the traveller to a future trip.
We may charge a fee to cover the administration costs associated with providing alternative travel arrangements or products.
Dietary Restrictions
Travelers with very severe allergies must inform us regarding special requirements they have as this can significantly affect the planning of an itinerary. Some allergies may not be catered to by suppliers (hotels, restaurants) and they may refuse to accept the booking due to the risks involved. Travelers must be prepared to handle an emergency when traveling internationally to places with a new food, not knowing the ingredients used and therefore must assume these inherent risks. Even when informed in advance we cannot exclude a 100% allergy free setting as there can always be some cross-contamination in kitchens or at buffet settings in hotels/restaurants.
Client Documents
All bookings will be confirmed by email along with relevant documentation such as Final Itinerary of clients. The confirmation email will constitute a written agreement and confirmation of all bookings.
We issue vouchers for clients 30 days before arrival. The client’s passport or ID card suffice as proof of identification and all services will be provided as agreed.
Passport and visa requirements are an agent/client’s responsibility and the information needs to be requested at quoting/booking time. The exact nationality of travelers must be provided when requesting information on visa policies.
Other personal documents may be needed like a vaccine passport or also a valid international driving license if self-driving is planned. A photocopy of all your documents and spare passport photos is always good to have with you in hand or online for eventualities.
Passports need to be valid 6 months AFTER the date of departure from the last country. Please check with us if you have any doubts.
The personal data of travelers is securely saved and encrypted in our servers and only passed on to reliable suppliers if needed for issuance of travel documents and for security reasons. Personal data records are systematically deleted after the departure of clients.
Liability
We will do the utmost to provide the services to the best of our capacity and to the satisfaction of you, our Agent, and your clients. It is the understanding that we act as an intermediary between the agent/client and airlines, hotels, transport operators, tourism suppliers and other contractors providing services in-country. We exert due care and diligence in selecting our local suppliers and shall in no event be directly liable to the agent/client, by reason of breach of services or unsatisfactory services provided by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond our control and could not have been avoided even if applying special care and diligence.
Claims
All disputes, claims and litigation regarding services shall first be settled by way of negotiation and mutual understanding involving ourselves and third-party suppliers at fault. Kekayon will act as intermediary and mediator between agent/client and third-party suppliers and defend the interests of our agent/client. In the event that such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be settled by local arbitration in Indonesia.